# Privacy Policy
**Ironclad Tree Care**
Last updated: May 20, 2026
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## 1. Who We Are
Ironclad Tree Care ("we," "us," or "our") is a tree care company serving North and West Vancouver, British Columbia. Our website is ironcladtreecare.com.
For any privacy-related questions, you can reach us at:
**Phone:** +1 (604) 368-9564
**Website:** ironcladtreecare.com/contact
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## 2. Information We Collect
**Information you provide directly:**
We only collect information you voluntarily submit through our contact form, which may include your name, email address, phone number, and details about your tree care inquiry.
We do not collect payment information, create user accounts, or require you to log in to use our website.
**Information collected automatically:**
When you visit our website, certain technical information is collected automatically through Google Analytics, including your approximate location (city/region level), browser type, device type, pages visited, and time spent on the site. This information does not identify you personally.
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## 3. How We Use Your Information
We use the information you provide to:
- Respond to your inquiry or quote request
- Schedule estimates or service appointments
- Communicate with you about your project
We use automatically collected analytics data to understand how visitors use our website and to improve its content and performance.
We do not sell, rent, or share your personal information with third parties for marketing purposes.
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## 4. Google Analytics
We use Google Analytics to understand how visitors interact with our website. Google Analytics collects data such as pages viewed, time on site, and general location (city/region). This data is aggregated and does not identify you personally.
Google Analytics uses cookies to collect this information. You can opt out of Google Analytics tracking by installing the [Google Analytics Opt-out Browser Add-on](https://tools.google.com/dlpage/gaoptout).
For more information on how Google uses this data, visit: [google.com/policies/privacy/partners](https://policies.google.com/technologies/partner-sites)
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## 5. Google Ads & Conversion Tracking
We use Google Ads to advertise our services. As part of this, we use Google's conversion tracking technology to measure when users who clicked one of our ads take an action on our site (such as submitting a contact form).
This technology may place a cookie on your device after you click an Ironclad Tree Care ad. This cookie does not identify you personally and expires after a set period. The data is used only to measure advertising effectiveness — not to track your browsing across other websites.
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## 6. Cookies
Our website uses cookies for:
- **Analytics:** Google Analytics uses cookies to collect aggregated, anonymized usage data (see Section 4)
- **Advertising:** Google Ads conversion tracking uses cookies to measure ad performance (see Section 5)
You can manage or disable cookies through your browser settings. Note that disabling cookies may affect how some features of the site function.
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## 7. Third-Party Services
Our website is built on Framer and hosted on Framer's infrastructure. Framer may collect standard technical data such as IP addresses and browser information as part of normal website operation. For details, see [Framer's Privacy Policy](https://www.framer.com/legal/privacy-statement/).
We also use Google Tag Manager to deploy our analytics and advertising tags. Google's data practices are governed by [Google's Privacy Policy](https://policies.google.com/privacy).
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## 8. Data Retention
We retain contact form submissions only as long as necessary to respond to your inquiry and fulfill any resulting service. We do not maintain a marketing database or send unsolicited communications.
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## 9. Your Privacy Rights Under BC PIPA
As a British Columbia business, we are governed by BC's *Personal Information Protection Act* (PIPA), S.B.C. 2003, c. 63, which sets out how private sector organizations must handle personal information in BC.
Under PIPA, you have the right to:
- **Access** the personal information we hold about you
- **Request correction** of any inaccurate or incomplete information
- **Withdraw consent** to our collection, use, or disclosure of your personal information (subject to legal or contractual limitations)
- **Know** how your personal information is being used and to whom it has been disclosed
To exercise any of these rights, contact us by phone or through our website contact form. We will respond within 30 business days, as required by PIPA.
If you believe we have not handled your personal information appropriately, you may contact the **Office of the Information and Privacy Commissioner for BC (OIPC)**:
Website: [oipc.bc.ca](https://www.oipc.bc.ca)
Phone: 250-387-5629
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## 10. Children's Privacy
Our services are intended for adult property owners and contractors. We do not knowingly collect personal information from anyone under the age of 16.
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## 11. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.
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*Ironclad Tree Care — North & West Vancouver, British Columbia*